HUS informs: HUS laboratories will increase the number of bookable appointments after summer

HUS Diagnostic Center aims to increase the number of booked appointments to 70% of all visits. The wish for more bookable appointments was also seen in our laboratory customer survey. Customers and healthcare personnel have been actively informed about the increased availability.

“Before the summer, 48% of our customers in HUS laboratories booked an appointment. Currently, already 56–57% book an appointment. Clearly, we have been able to increase the number of booked appointments in a short time, says Nurse Director Tuija Ohranen.

There will be a boost to the appointment availability in the fall, and more evening and weekend times will be made available. The aim is to always have appointments available for the same or the following day.

“The morning rush can be avoided by booking an appointment for the afternoon. Fasting before providing a sample is rarely necessary anymore, so evening appointments are a good option. Before you book an appointment, you need to have a doctor’s referral for the tests”, Ohranen explains.

Online booking is the easiest way to book an appointment to the laboratory of your choice (huslab.fi/booking). Appointments can be booked by phone as well. Urgent sampling will continue to operate on a queue number system.

“Some of our laboratories serve by appointment only. That is why it is best to check the HUS website (hus.fi/en/laboratories) to see the laboratory’s opening hours and if they offer walk-in sampling. Picking up and returning sample containers is always possible also in laboratories that serve by appointment only.”

Ohranen believes that the system with booked appointments benefits everyone: “Customers don’t need to wait, our operations are more manageable, our employees are happier, and infection prevention in our premises is better.